Have you ever walked into a phone shop and been pounced upon by a commission hungry sales rep?
Or maybe you’ve experienced the hovering sales assistant watching you try on your shoes.
Sales assistant: “Do you need any leather protect with that?”
Me: “Umm, I’m trying on crocs?”
It’s awkward isn’t it. But there are sometimes when you don’t even see the sale coming. You went from saying a simple hello to the sales person to walking out with the whole entire product line.
There are usually 3 types of sales people that every introvert should avoid. Remember, each of these people are out to make a sale. They’re not your friend, they don’t care about your family; they’re being paid to talk to you. Falling victim to these sales people is nothing to be ashamed of. We’ve all been caught out at one point! Buying shoes, we don’t need, a car that we can’t afford; all because we got too far into the sales process and couldn’t back out!
Disclaimer: Not all sales people are bad! And selling a product to someone that really needs it, isn’t a negative either. The problem is falling victim to these techniques when you don’t need or even want the product!
So today this blog post will highlight the 3 sales people that as an introvert you should be avoiding!
1. The Predator
Up first we have the predator sales person. These are the sales people that approach you as soon as you enter the shop. They’re the ones that shout to you across the shop floor
Sales Predator: “Can I help you with anything?”
Me “Well yes, if I had a chance to look” [says in head]
But they won’t leave it there, they’ll come up to you while you’re looking at the products and without any indication from yourself that you would even like to buy, they start to tell you about how amazing it is.
Sales Predator: “Let’s take a look at what colour you would like the phone in”
Me: In my head “Let’s not” [Smiles and looks at phones]
Sales Predator: “Let’s get all the paperwork signed and you can be on your way”
2. The ‘non seller’
This is one of the oldest tricks in the book but it still works. Especially on unassuming introverts. The opening line usually starts with…
‘Non seller’: “ Hello love, I’m not trying to sell you anything…”
Me: Ok, then don’t [Says in head]
Anything else that comes after that is definitely a sale and if you were clued up in the moment you would stop them right there and carry on with your day. But you’re polite so you wouldn’t interrupt someone while they speak. They carry on with their spiel reminding you at intervals that they aren’t trying to sell you anything but they’re just giving you the ‘options’ and they hope you make the ‘right decision’. This approach is less invasive than the first and it is quite clever in luring you into this false sense of security. But before you know it you’re driving away in a brand new Mercedes c63 AMG. How did that happen?
3. The ‘Friend’
And finally, and probably the most dangerous one of them all. The ‘friendly’ sales person. These sales people tend to ask you about your family or what you’re doing that day. There isn’t much focus on the product at this stage and it’s all about building rapport with you. This approach makes you feel less intimidated and you relax a little.
Friendly Sales Person: “Morning darling don’t you look lovely today, what a beautiful smile”
Me: *grins from ear to ear*
They continue to compliment you and before you know it, you’ve made a purchase and also given them your whole background story for the last 15 years.
How did that happen?!
Being an introvert is tricky. Our agreeable nature makes it hard for us to stop a sales person dead in their tracks. Your empathic nature allows them to keep on talking because you would hate to offend. You listen to everything they have to say, because…that’s what you’re good at. But what you don’t realise is that with every minute you stand there and listen to their sales pitch, that’s a minute closer to you possibly buying something you don’t need.
The predator sales person uses their overbearing nature to push you into a corner that your polite self can’t get out of. The ‘non-seller’ uses the technique of being open and honest, which are things that you value highly. It strikes a chord with your soul and you feel in that moment you’ve possibly met a genuine person. Then you have the ‘friend’. This one is the most dangerous of sales tactics for an introvert. We always tend to be the listeners, but when someone starts listening to you, it catches us off guard. These seemingly genuine conversations make us want to continue talking. But remember the environment you’re in and be mindful of whether you’re in a position to purchase or not.
The point is that not all sales people are dishonest and money hungry. There are some genuine ones out there. But the key point is, make sure you understand your introversion and only spend money on things you want or need!
Don’t be a victim again!
Are you an easy target for sales people? What do you do to avoid them?